There are many other KPIs that can be added to this basic SLA agreement. The more KPIs there are, the more difficult the negotiation process is. It can take months for a complex SLA/KPI document to be negotiated while you go back and forth with your logistics provider, so that the document becomes a “win-win” for both parties. After the ALS/KPI is a document approved by both the customer and the logistics provider, this document and its contents must first be audited monthly and then quarterly. Both parties will know how the partnership will develop if the objectives of the SLA/KPI document are achieved. Without SLA/KPI, there is no way to measure the performance of both parties. Don`t be surprised if a logistics provider doesn`t jump on an ALS/KPI with a “Let It Happen” statement. Always use some kind of basic ALS/KPI to protect yourself while you relocate your logistics department. This agreement is a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of the IT services necessary to support and maintain the product or service. By putting their respective electronic signatures below, the contracting parties agree to conclude, apply and secure the entire transport service contract for the agreed duration. This agreement remains in force until it is replaced by a revised agreement that is mutually approved by stakeholders. This agreement describes the parameters of all IT services covered, as they are understood among themselves by the main stakeholders. This agreement does not replace existing procedures and procedures unless expressly stated.
The coverage parameters specific to the services covered by this agreement are: delays in the event of “force majeure” when one or both subcontractors are unable to meet its obligations under this contract; no party is responsible for the termination of the contract. The customer is then responsible for calculating the payment with the rate per tonne per kilometre to the point where the transport was interrupted. Recently, Cerasis created a LinkedIn group called Manufacturing, Distribution, Supply Chain, Logistics, Transportation and Freight News and Networking to bring together the worlds of these sectors, learn and connect with businesses. The group`s goal is to offer not only Cerasis, but also thinkers in space through this blog and other common content. As Cerasis has been very active since the introduction of our new marketing plans on social networks, especially in LinkedIn, we still have, but also others, the lack of a general directive on service level agreements in logistics as well as specific KPIs around the different types of logistics providers that exist, for example. B, those who have assets versus non-assets, those who are niches, compared to those that are more general. One of our goals at Cerasis is to eliminate the cloud of confusion around these types of areas, and we have established a relationship with Chuck Intrieri, who is a 3PL consultant and works with those who need 3PL services to find the best fit for their needs. In his more than 25 years of experience, he has identified the KPIs that should be included in a service level contract. Please fill out the form below to download the white paper “The KPIs of a Service Logistics Level Contract.” Under the form, you will discover what a service level contract is in Logistics and the overview of what should be included.